Privacy Statement

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Privacy Statement

1. Scope of this Statement

This statement applies to Domain names owned by Hua Nan Commercial Bank, Ltd. (“Hua Nan Bank” or ‘‘we’), i.e. hncb.com.tw; hnb.com.tw and hncb.com (‘’the Website’’) and to the following websites built by the Website: www.hncb.com.tw, ibank.hncb.com.tw, netbank.hncb.com.tw, etc.

2. Personal data collection

This statement explains how we process your personal data. When you engage in online activities, online surveys or service applications on the Website, we may request your name, ID number, address, phone number or other information related to you. Additionally, we will retain records automatically generated by your server when you browse or search on the Website, including but not limited to your IP address, the browser you are using, the period of time you stay on the Website and/or your browsing history.

3. Personal data use

The personal data collected through the Website will be used according to the purposes for which it was collected as explained to you. The personal data you provide in the course of online applications will be accessible by the divisions within the Hua Nan Bank so as to deliver the services offered on the Website to you have. In addition, your personal data will also be used for purposes of delivering customer services and communications related to marketing events. For particular activities, the purposes of personal data use, the persons will be using the personal data and the time period of using will be disclosed on the webpages of respective activities. Unless we inform you and obtain your prior consent, your personal data collected through the Website will neither be shared with others nor be used for others purposes.

4. Cookies

Occasionally, visits to our website will lead to cookies being copied onto your computer, i.e. small text files which are stored by your browser. (“Cookies”) They help record specific settings to make the web service we provide more user-friendly, effective and safe. For instance, Cookies will allow you to browse our website without having to re-enter the related information at your next visit to our website. We use Cookies for the following purposes:

  • Communication and/or identification;
  • Storing your preferred settings and providing you with personal services;
  • Understanding how you use the Website and enhancing the quality of the web services; and
  • Improving the security of the Website system.

You can always set your web browser to disable Cookies. By doing so, although it will not prevent you from browsing the Website, you may find that the personal services and the online banking services are compromised, for instance, personal online banking (netbank.hncb.com.tw), business online banking (ibank.hncb.com.tw) or digital bank application (netbank.hncb.com.tw).
To ensure that our website functions perform as expected and maintain the security of the system, we will use enhanced encryption mechanism to retain your Cookies on your browser to prevent information theft from happening.

5. Sharing your personal data

The Website will never disclose or sell your personal data to third parties unrelated to the activities of Hua Nan Bank which you have agreed to take place in. Under the following circumstances the Website will share your personal data with third parties.

  • With your express consent or approval.
  • We are so required by judicial or administrative authority following lawful proceedings.
  • In order to provide other services or offer promotions to which you have agreed to receive, we may need to share your personal data with third parties, in which case, you will be fully informed of the sharing.

6. Links to third-party websites

The Website may provide links to third-party websites for your convenience and information. If you access those links, you would be leaving the Website. We do not control those websites or their privacy practices, which may differ from that of the Website. We do not endorse or make any representations about third-party websites. The personal data or information you choose to give to unrelated third parties is not covered by this statement. We encourage you to review the privacy statement of any such third-party websites before submitting your personal information thereon.

7. Your rights

Unless otherwise required by applicable law, you are entitled to the following rights with regard to your personal data we collect, process, and use:

  • object to the processing of your personal data based on grounds other than your express consent;
  • impose restriction on processing of your personal data (applies only to residents of the European Union (EU) and the personal data provided thereby while within the EU);
  • search, review your personal data;
  • copy your personal data;
  • transfer your personal data that has been provided by you to Hua Nan in a structured, commonly used and machine-readable format and have the right to a third party or a device as designated by you (applies only to residents of the EU and the personal data provided thereby while within the EU);
  • demand rectification of incorrect or incomplete data;
  • impose restriction on processing of your personal data; and
  • require deletion or removal of your personal data;

We will process your request pursuant to the applicable laws and regulations.
Except as otherwise required by applicable law, we endeavor to retain your personal data only for as long as is necessary for us to fulfill the aforementioned purposes. Thereafter, we will destroy or delete your personal information or make it anonymous such that it cannot be identified or traced back to you.。

8. Children's Statement

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent without proper consent, please let us know using the methods described below and we will take appropriate measures to investigate and address the issue promptly.

9. Data Security

We are committed to protecting your personal data from being disclosed, lost, abused, altered or destroyed and have implemented standard technology and safeguards that are in line with industry practice, e.g. the Secure Socket Layer (SSL) security technology used as a data transmission encryption mechanism.. Since we cannot guarantee that unauthorized access will never occur, we suggest that you do not share your password information with anyone. If you are sharing a computer with others you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

10. Changes to this Privacy Statement

We may change the terms of this privacy statement from time to time as required. In the event of any change or update to this privacy statement, we will post such change/update on the Website. We endeavor to ensure that your online privacy is protected.

11. Contact Us

If you have any concerns as to how your personal data is collected or processed or should you wish to exercise your rights regarding your personal data, you can contact us at (+886)-2-21810101. You have the right to lodge a complaint with related data protection authority should you believe that we have violated your privacy right through inappropriate use of your personal data.